Exchange & Refund Policy

Non-Returnable Items:

• Custom or personalized items

• Clearance or final sale items

We want you to love your purchase! If you’re not fully satisfied:

Returns:

• Eligible within 7–14 days of delivery.

• Items must be unused, in original packaging, and with tags intact.

• Return shipping is the customer’s responsibility unless the item is damaged or incorrect.

Exchanges:

• We offer free exchanges for damaged or defective items.

• To exchange, contact us within 48 hours of receiving the item

OPTION 1:

Exchange or refund from your home

Step 1: Contact us via:

•⁠  ⁠Contact Us form: click here

•⁠  ⁠Instagram: https://www.instagram.com/scandihome.eg/ 

•⁠  ⁠Facebook:  https://www.facebook.com/scandihome.eg/

Step 2: Send us a picture of the received product and your order number.

*Note:

Our office hours are 9 am - 5 pm on weekdays. All inquiries will be attended to within 2 working days.

Step 3: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds are processed within 7 – 14 business days to your original payment method.

OPTION 2:

Exchange or refund via our store

You can refund or exchange your purchase via our physical store.

Step 1: Take your item to our store with a copy of your receipt or your confirmation email.

Step 2: A store representative will check the item

Step 3: If the item is in its original condition you can exchange it instantly. If you wish to refund it the refund will be received with the same payment method within 7-14 days.